| The consultancy, support and maintenance Department of Juniper
has been established to provide those Corporations that do not have their
own Computing Department and that require asssistance in maintaining their
Computer Hardware and Networks and in Computing consulting. Juniper offers
a wide range of services designed to cover the information technology requirements
of your organisation.
For Corporations that do not have their own Technology Department, Juniper
can become your external Hardware service provider.
Juniper can offer the following services:
- Information Technology Consulting
- Systems, Network and Software support
- Preventive and Planned Maintenance
The Department has a highly qualified and experienced team available to assist
you in the planning of any new projects or to help you solve any problems
or doubts that you may have regarding information Technology. Your Corporation
can have our team available at the end of the telephone, with personal visits
and e-mail support as well.
Through a complete Technological Audit, Juniper can ensure the correct use
of the resources available to your Company, and ensure you have a suitable
Information System. Our objectives include items such as guaranteeing the
efficiency of the computer systems, verify the compliance with internal company
rules of usage, or review the efficient use of human and computer resources.
Information Technology Consultancy
Planning and Designing Networks
Juniper offers logistical design services, physical design, project management
and setup of your complete Network. We are specialists in designing local
networks for Companies that require connectivity with their servers, printers,
Internet, or between offices. Juniper can advise you on the various technologies
available, communication providers, the costs involved, the suitability and
the pros and cons to each option.
Planning and Designing Platforms
Our Technicians will establish those platforms that will best cover your Company's
needs, and we will advise on the various options available. Juniper helps
you develop a common operating environment for your business and integrate
various different operating systems such as Microsoft Windows NT Server and
Workstation, Windows 95 and 98, Windows 2000 and Windows XP.
Completion of security documents and registration in the A.P.D. according
to the Spanish Data Protection Agency
We carry out a security check on your complete Network and create the security
documents that are required by the Data Protection Agency.
Network, Software and System Support
Installing Software Programmes
- Operating Systems: Windows NT, Windows 98, Windows 2000 and Windows XP
- Office 2000 and later versions. Outlook, Outlook express and Internet
Explorer.
- Panda Antivirus (Panda Business Partner)
- Grupo SP Accounting Programmes (Facturaplus, Contaplus)
- Other Utility Programmes: Winfax, Norton Utilities, Backup, etc.
Network and Systems Maintenance
Problem solving related to the actual use of the operating systems: Windows
9x, Windows 2000, Windows XP, as well as the installation and maintenance
of local networks.
Solving instances that may develop through the use of Corporate Management
Programmes, Antivirus Programmes or office utility programmes.
Solving Hardware problems, updating memories, changing and increasing disk
space, energy supply or data recovery problems.
With this service, your Company will have a flexible, team of specialist operators,
capable of solving the problems which appear regularly with hardware and software
equipment. In this manner your own personnel can concentrate on their true
job without having to worry about any technical issues.
Support in your own offices
You can decide on a number of hours which you feel you will require each month,
and just contract one of the hourly packets, so that the cost involved adapts
to your own requirements.
Telephone Support
Telephone support services are designed to ensure an immediate response to
any query or problem that can be quickly resolved. It is also included in
the hourly packets detailed above.
Remote Connection
Those clients that have direct access to the Internet can also receive assistance
and problem solutions with personal attention from our team, via a remote
connection to your company's terminals. In this way, our technicians can offer
direct support in our client's system, offering quick response. In this way
we are also able to install updates and improvements directly in your system,
from our own offices, thus avoiding the expenses incurred for travelling.
According to our statistics, a typical network requires about one hour each
month, per terminal on the network. This amount can vary depending on the
real use that is made of such a network.
If your Company is constantly affected by "problems" in your computers,
Juniper's solution is probably the most efficient and cost-effective.
Our personal attention is available between 09h00 and 18h30 from Monday to
Friday. (GMT+1).
Prevention and Planned Maintenance
Our Consultants will prepare an in-depth preventive Maintenance Plan (regular
actions that will avoid network and terminal failures) and they will design
a recovery plan in the event of any disaster. .
In such a plan, we include a plan for security backup (Periodicity, storage
medium and storage method) and an action plan in the event of a disaster or
a loss of information from a terminal. In this way, in the event that a computer,
server or other component from the network were damaged, you would have a
prepared action plan for the recovery of the lost information and the continuance
of your business.
For more information on the services we offer and pricing please call +34 902 121 489, or send us an e-mail |